Privacy Policy

1. Who are we?

The Pointbox is a trade name of Maximized Sports B.V., located at Ter Pelkwijkpark 3a, 8011 SG Zwolle, the Netherlands, and registered with the Dutch Chamber of Commerce under number 99916460. Maximized Sports B.V. is the controller for processing purposes that we determine ourselves.

2. What data do we process?

• Website: IP address, browser and device data, pages viewed and limited usage events. Our website analytics are cookieless and are not intended to track you for advertising.
• Demo and contact: name, business contact details, appointment information and correspondence when you contact us or book a demo.
• Apps: requested club, court and match data, limited unlinked usage and diagnostic data, and information you store locally such as favourite clubs or matches. With your permission, the camera is used only to scan a QR code; camera images are not stored or transmitted by us for this purpose.
• Services: match recordings, clips, scores, match details and technical data needed to operate the service securely.
• Business relationship: contact, contract, billing and support data relating to customers and their staff.

3. Match recordings at a club

The padel venue determines whether and under what conditions matches are recorded or published. For this processing, the venue will generally be the controller and The Pointbox processes the data on its behalf. Questions about a specific recording should therefore first be directed to the relevant venue.

4. Why do we process data and on what basis?

• to provide and secure the website, apps and services, based on a contract or our legitimate interests;
• to answer questions, schedule appointments and maintain business relationships, based on a contract or our legitimate interests;
• to perform limited analysis of usage and performance and improve our products, based on our legitimate interests;
• to comply with legal obligations; and
• based on consent where required, such as camera access on your device. You can withdraw that permission in your device settings.

5. Who do we share data with?

We do not sell personal data or use it for advertising tracking. We use carefully selected service providers for cloud and database hosting, video processing and streaming, privacy-friendly website analytics, appointment scheduling, security and distribution through app stores.

These providers may only process data for their assigned purpose and must provide appropriate protection. Where data is processed outside the European Economic Area, we use a legally permitted transfer mechanism and appropriate safeguards. We may also disclose data where required by law or needed to protect our rights and systems.

6. How long do we keep data?

We do not retain personal data longer than necessary for the purpose for which it was collected, taking statutory retention duties, security and potential claims into account. We delete or anonymise contact and support data when it is no longer reasonably needed. Contract and billing data is kept for the period required by law.

Local app data remains on your device until you remove it or delete the app. The retention of match recordings and match data follows the arrangements with the relevant padel venue; in principle, this data is removed when the venue deletes it or the service ends. The Pointbox may remove it earlier where necessary for operations, security or legal compliance.

7. Security

We take appropriate technical and organisational measures, including secure connections and restricted access rights. No digital service is entirely risk-free, but we review our measures and adjust them where necessary.

8. Your rights and deleting data

You may ask us to access, correct, delete, restrict or transfer your personal data. You may also object to processing based on legitimate interests and withdraw consent previously given. Legal exceptions may apply. We may request information to verify your identity.

Data stored only on your device can be removed in the app or by deleting the app. Camera access can be withdrawn in your device settings. For a specific match recording, you may contact the relevant padel venue or us.

9. Children, automated decisions and changes

Our apps and website are not specifically directed at children, and we do not knowingly ask children to create an account or provide contact details. A padel venue is responsible for appropriate information and a valid legal basis where minors appear in match recordings.

We do not make solely automated decisions that produce legal or similarly significant effects. We may update this policy when our services or legal obligations change. The current version will always be available on this page.